iWelcome is looking for a Service Desk lead who plays a key role in connecting our customers and our technical support organisation. Together with your colleagues you monitor and report on service levels we agreed with our customers; you monitor open calls, you assess new calls and check for known issues and last but least you redirect calls to supporting parties either internally or externally. As a lead you also set priorities and help us improve our first and second line support processes.
Our Cloud solution is running on virtualised datacenters running Linux so basic knowledge of Linux is required to be able to do a quick analyses. Knowing your way around in Jira/Confluence is an absolute pre as that’s what we use for all (supporting) processes and activities.
iWelcome is looking for a Service Desk lead who can perform the following:
Our new Service Desk lead:
You’ll be working with a talented group of people at one of the few technology ‘scale up’ companies in The Netherlands to build, sell and operate an innovative Identity and Access Management cloud platform. We have our offices centrally located in Amersfoort (HQ) and Nijmegen, The Netherlands, sales offices in the UK and Germany, and our development teams in both the Netherlands and Romania.
We have vision, know what we want and have the ambition to make a difference in the IAM market. We expect the same from our colleagues, so we make sure we provide everyone with the best possible working environment and actively support personal and career development.
Naturally we offer a full package reflecting your contribution to iWelcome!
When applying, please send a detailed resume & cover letter to firstname.lastname@example.org
Location: Amersfoort, Utrecht, NetherlandsGo back