As a Service Manager at iWelcome you are responsible for meeting our Service Level Agreements with our clients. You work closely together with our Operations and Sales department to maintain, evaluate and improve those Service Level Agreements.
As a Senior Service Manager, you will also coach your colleagues and participate in continuous improvement initiatives to improve the overall service and efficiency. As a Service Manager, you also assist and educate our customers using our SaaS solution and providing them with knowledge and information for self-management.
The successful candidate brings customer orientation, commitment and an innovative mindset to the table to drive both customer satisfaction as well as operational excellence.
iWelcome is looking for a Senior Service Manager with the following key responsibilities:
Our new Senior Service Manager:
What we have to offer
You’ll be working with a talented group of people at one of the few technology ‘scale up’ companies in The Netherlands to build, sell and operate an innovative Identity and Access Management cloud platform. We have offices centrally located in Amersfoort (HQ) and Nijmegen, The Netherlands, Sales teams in UK and Germany, and our development teams in both the Netherlands as well as Romania.
We have a vision, know what we want and have the ambition to make a difference in the (Consumer-) IAM market. We expect the same from our colleagues, so we make sure we provide everyone with the best possible working environment and actively support career development.
And naturally, we offer a full package reflecting your contribution to iWelcome!
When applying, please provide a detailed resume & cover letter to email@example.com
Location: Amersfoort, Utrecht, Netherlands