One state-of-the-art platform to manage Consumers, Business Users and Things across industries
Bringing offline customers online and converting website visitors to customers requires a frictionless process.
This vital step in the digital experience of a customer is supported by iWelcome's state-of-the-art capabilities like social registration, account matching, identity verification and progressive profiling. All of this is offered via out-of-the-box templates or can be build and customised by your developers using our API's.
Are your customers really who they say they are? And can you offer them control of their own personal data? iWelcome offers the foundation for identification and compliance.
iWelcome with its European roots, knows how to deal with privacy obsessed customers and provides the functionality required for trusted customer relationships and compliancy reporting. GDPR requirements such as fine grained attribute consent, clear processing purposes, document consent and the right of access are all at the finger tips of customers, ready for reporting for the Privacy Officer, and can be integrated in your landscape with the Consent API. The iWelcome platform integrates with trusted login schemes such as eIDAS. To support KYC, identity information in iWelcome’s database is enriched with metadata to recognise patterns for fraud detection.
Identity Management is not just about people anymore. In many industries, the Internet-of-Things is complicating the identity landscape with smart devices and applications. These smart devices need to be connected to the (often multiple) identities of their users. And sometimes not just users, but also different applications and for example engineers.
Online relationships become more and more complex. Consumers interact with each other, have accounts with multiple users that all have different rights, mandate others to act on their behalf, etcetera. iWelcome’s CIAM platform has built-in functionalities to manage these complex structures across multiple relationships and mandates.
On top of that, iWelcome offers multi-level delegation, different options for onboarding (registration or invitation), which makes iWelcome’s CIAM very suitable to use in B2B situations. External business partners such as agents and brokers require easy and secure access for multiple users. To empower these business partners, a smooth delegated user management is a key capability for many organisations across industries.
In their landscape of multiple online portals, Damen Shipyards Group wanted to structure the complete digital experience of all its customers and user communities. A centralised CIAM solution is put at the heart of this strategy. By doing so Damen aims to reduce complexity, increase scalability and improve security. Meanwhile enabling commercial, engineering and service departments to use customer related data in their interactions.
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