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iWelcome releases updated RITM version for online B2B cooperation and delegation

Amsterdam, 10 February 2021 - iWelcome, Europe’s #1 Customer Identity platform for B2C and B2B, released the latest version of its RITM module. RITM is an extension of iWelcome’s core IDaaS platform that allows for organisations to manage, secure and govern online collaboration with B2B customers and partners. The latest version features, among other capabilities, a number of UI/UX enhancements.

“Usability is pivotal for proficiently engaging users while minimising training and help desk calls,” says Paul Vriens, Product Manager for RITM at iWelcome. “This is even more important in a context with a multitude of external users involved. Delegation can be cascaded towards business partners and departments, where delegated managers have different levels of IT knowledge. A helpdesk employee should be able to work with the platform just as easy as an IT admin.”

That’s why iWelcome devoted a full release cycle to usability aspects, bringing customisation flexibility for a tailored experience to a level that is unparalleled among competitors.

iWelcome's latest RITM release (end of January) features styling and branding options, enriched with the following:

  • Branding 
    • Completely brandable UI (logo, theming) for all persona’s involved: business users, delegated managers, help desk operator, administrators 
  • Navigation 
    • Customisable RITM menu items order, including the ability to define menu item nesting
    • Ability to add additional menu items with custom external links 
  • Content 
    • Possibility to customise literally any text element on the page including labels, column header, menu item name, page description etc. to absorb each RITM customer’s specific dictionary. For example: change the label “Group” into “Team” with just a few clicks
    • Ability to embed links in any descriptive text on any page as a convenience to refer to custom external help pages, instruction video etc.
  • Day by Day 
    • Improved team view for the user manager with pagination and in page groups and roles view
    • Preference setting to allow each user to define the landing page of choice among MyApp, MyTeam, Dashboard, MyApproval

“According to the RITM solution design philosophy, all of the newly released capabilities are point and click configurable, ensuring Admin usability and reducing reliance on technical skills,” says Paul Vriens. “This allows us to take the most out of the RITM solution for all users. Even more than before, these enhancements make RITM the most flexible and Business user friendly IAM solution available on the market to date.”

iWelcome releases updated RITM version for online B2B cooperation and delegation