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Amsterdam, 10 February 2021 - iWelcome, Europe’s #1 Customer Identity platform for B2C and B2B, released the latest version of its RITM module. RITM is an extension of iWelcome’s core IDaaS platform that allows for organisations to manage, secure and govern online collaboration with B2B customers and partners. The latest version features, among other capabilities, a number of UI/UX enhancements.
“Usability is pivotal for proficiently engaging users while minimising training and help desk calls,” says Paul Vriens, Product Manager for RITM at iWelcome. “This is even more important in a context with a multitude of external users involved. Delegation can be cascaded towards business partners and departments, where delegated managers have different levels of IT knowledge. A helpdesk employee should be able to work with the platform just as easy as an IT admin.”
That’s why iWelcome devoted a full release cycle to usability aspects, bringing customisation flexibility for a tailored experience to a level that is unparalleled among competitors.
iWelcome's latest RITM release (end of January) features styling and branding options, enriched with the following:
“According to the RITM solution design philosophy, all of the newly released capabilities are point and click configurable, ensuring Admin usability and reducing reliance on technical skills,” says Paul Vriens. “This allows us to take the most out of the RITM solution for all users. Even more than before, these enhancements make RITM the most flexible and Business user friendly IAM solution available on the market to date.”