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The Dutch insurance industry changes to eHerkenning / eIDAS as login for business users

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Easily accessible and self-service apps

Registration and login options must be as simple and self-explaining as possible. Instead of endless registration forms, customers should be able to leave chunks of data at different stages of their digital journey.

Filling claims should be simple across channels, including time-saving apps. To facilitate, insurers must offer social registration options and one frictionless login experience providing access to all services across devices.

One approach for all brands & countries

Digital transformation results in fading country borders with consumers expecting the same experience no matter where they are.

With multiple products and brands across countries, insurers need to adopt a multi-brand, multi-country Identity & Access Management (IAM) strategy. iWelcome has flexible options for different look & feel and customer journeys per brand, all managed in one central datastore.

Delegated User Management for
agents and brokers

Agents and brokers require easy and secure access for multiple users. To off-load the administrative work and to empower these business partners, a smooth delegated user management is a key capability for insurers.

iWelcome offers multi-level delegation, different options for onboarding (registration or invitation) all in a simple easy-to-work-with dashboard.

High level Privacy, Security and Identity Proofing

Born in Europe, iWelcome is the #1 choice when it comes to GDPR features for CIAM. For additional security, iWelcome enables a user-friendly step-up authentication for situations where private information is shared.

For Identity verification & proofing iWelcome works with multiple identity schemes such as iDIN (The Netherlands), WebID (UK) and Verimi (Germany).

CIAM Buyer Toolset
for Insurance


Case Studies



As part of a broad digital transformation program, Swiss insurance company Helvetia Group was looking for a safe and effective entrance key to give 5 million customers and 7,000 employees in 6 countries access to its digital platform.



You may know Admiral as a car & home insurer but they offer a lot more. Through third parties they can arrange cover for your holiday, pet and even your life. Admiral is there to make sure you’re covered every step of the way.



OHRA is one of the largest and most innovative insurers of the Netherlands serving more than 800,000 consumers with a variety of insurance services, including: pet, car, home, health, travel, liability and legal assistance insurance coverage.



a.s.r. is one of the Top 3 insurance companies in theNetherlands, offering a wide range of financial products such as different insurance services, pensions and mortgages. Operating under 6 brands the company serves over 2 million Dutch customers.

Webinar: Helvetia's digital transformation and the role of IAM