- About Us
We love to share knowledge and news on digital identities and iWelcome’s products. There is food for thought for everybody, from geeks to rookies. We appreciate your feedback!
We love to share knowledge and news on digital identities and iWelcome’s products. There is food for thought for everybody, from geeks to rookies. We appreciate your feedback!
Our IDaaS is used by businesses across many vertical sectors, by (semi-)governments, educational institutes and NPO’s. With iWelcome they transform care, build better consumer journeys, bring education to students, earn money for their clientele, deliver packages, provide tv on-demand, fill their airplanes, and so much more…. They run entirely different business, are 100 year old enterprises or disrupting start-ups, however they all have one thing in common, they build identity based relations with their customers and enhance digital security with iWelcome. And you can join their ranks!
IAM is the cornerstone to protect IT and connect staff, partners and customers
Southern Water is the private utility company responsible for the public wastewater collection and treatment in Hampshire, the Isle of Wight, West Sussex, East Sussex and Kent, and for the public water supply and distribution in this area.
Southern Water is considered part of the UK’s critical national infrastructure. Hence the necessary information security controls have to be state-of-the-art, resulting in continuous protection and monitoring to reduce breaches, minimise recovery efforts and lower associated costs. The DEFRA (Department for Environment, Food and Rural Affairs) and the CPNI (Centre for the Protection of National Infrastructure) have clear requirements for the security controls. And at the same time there are the obligations to comply to the UK Data Protection Act (DPA).
Rich IDaaS to fulfil IAM at Southern Water
Identity & Access Management is the corner stone for protecting Southern Water’s IT-services, while at the same time enabling employees, partners and at a later stage its customers to use these IT-services. Capgemini has supported Southern Water to identify and prioritise the security improvements and to define the Identity & Access Management vision and strategy:
Southern Water selected iWelcome’s IDaaS platform for the following functionalities:
Capgemini’s Fast Track onboarding program instrumental for rapid implementation
Southern Water, supported by Capgemini with their ‘Fast Track’ onboarding program, have integrated iWelcome, established VPN connectivity and rapidly transitioned the first services and user groups, providing a quick time to value. Capgemini presented this case on the KuppingerCole Consumer IAM Summit.Southern Water website → Read Full Case Study →
energiedirect.nl is a Dutch energy provider focusing purely on sustainable energy through digital service channels, serving 500,000 customers in The Netherlands.
energiedirect is part of innogy, a large German energy company and an important subsidiary of the RWE Group. The company is successful in its key markets Germany, the United Kingdom, the Netherlands and Belgium, as well as several countries in Eastern Europe like the Czech Republic, Slovakia and Poland.
iWelcome provides innogy with one state-of-the-art consumer identity platform to serve multiple brands (10+) and countries (5+) among which energiedirect.energiedirect.nl website →
Close interaction with clients, organisations and customers
USG People is a specialist provider of employment services in Europe. USG People is active across 6 European countries including Austria, Belgium, France, Germany, Luxemburg and the Netherlands.
Its mission is to help people to find the job that suits them best, whilst providing its clients with quality employees. They employ around 90,000 people everyday, divided over 12 brands, among which: Start People, Unique, Secretary Plus and USG Professionals.
Close interaction with its client organisations and flex-workers is essential to the organisation’s success. As such, Identity Management has been identified as a key component of its IT infrastructure. The majority of IT decisions is taken locally by individual operating companies, but Identity Management, along with email, is provided centrally.
USG People uses Identity for multi-branding
The organisation was looking for a complete end-to-end IAM infrastructure that could support its local operating companies and their individual structures, legislation, branding etc.
USG People chose iWelcome based on:
Following a proof of concept, iWelcome was initially deployed to manage 20,000 identities within the customer portals of the organisation’s two largest brands, Unique and Start People. This scaled up rapidly; USG People now has a robust IAM solution in place for managing the interactions with its millions of users across Europe. In time it will gradually roll out the solution in Europe across even more brands.
Helvetia is a Swiss insurance company with operations all over Europe insuring 5 Million consumers with 2 brands - Helvetia and Swisscanto. Looking back at 150 years of experience, Helvetia is one of the most recognised insurance companies in Switzerland.
Helvetia was looking for a managed service or a SaaS solution, offering a rich set of options regarding identity proofing/verification and authentication factors as part of their digital transformation strategy. For convenience, the solution had to support social login federations and eID as well.
One platform for consumers and workforce
iWelcome’s Consumer Identity & Access Management (CIAM) platform is used to offer consumers a secure online way of interacting with the two brands.
iWelcome’s Workforce Identity & Access Management (WIAM) platform is used to offer their employees a secure online way to connect with their back office environment. The iWelcome platform had to connect with NetIQ and 2 SaaS platforms (SAP Successfactors, IMC e-learning).Helvetia Website → Read Full Case Study → Webinar →
Admiral started out in 1993 with the aim of offering lower insurance prices to more people, without compromising on the quality of their service or products. You may know them as a car & home insurer but they offer a lot more. Through third parties they can arrange cover for your holiday, pet and even your life. Admiral is there to make sure you’re covered every step of the way.
Different brands and multiple touchpoints
Like most large insurers, Admiral was looking for a scalable identity solution that could manage different brands and multiple touchpoints with customers in a secure and customer-friendly way. One of the goals was to unify Identities across all customer resources. This included a migration plan for existing customers, but also a fitting solution for customers entering through price comparison sites, each with their own authentication methods. Besides direct connections with consumers, Admiral also has B2B users that connect with their online services through the iWelcome platform.
Flexible data model
iWelcome provided Admiral with one identity store for all user types with a flexible data model, including metadata to ensure compliancy to new privacy regulations. The option of a unique attribute that can be used for identification, plus a Single Sign-on mechanism provides a smooth customer journey, fitting the company’s ambition to be a frontrunner in offering frictionless digital services to their customers.Admiral Group website →
Founded in 1853, WMF has grown to a company employing 6,000 people in more than 40 locations providing culinary joy to billions of customers worldwide.
Recently, WMF formed a new business division to optimise the coffee business of their customers by enabling their machines to communicate with each other.
With the help of iWelcome, WMF now offers an option for the efficient and comprehensive central management of professional coffee machines called CoffeeConnect. As an integrated database for all product and process data, WMF CoffeeConnect lays the foundation for sustainable business models.
Sales figures as well as service information and error messages can be viewed at any time and from any location. Special promotional offers, for example, can be sent from a central location directly to the display of a selected machine in response. This means that processes related to the management and operations of the coffee machines are significantly optimised.
State-of-the-art Identity and Access Management
iWelcome’s CIAM platform solution provides the very base of this new WMF CoffeeConnect proposition where WMF is leaps ahead of its competition. According to WMF, “a state-of-the-art Identity & Access Management has been implemented that also supports the IoT requirements. This system provides multi-factor and role-based access to data and systems.” Well… That’s us!WMF Website → Read Full Case Study →
Demand for an on-demand digital content platform
NPO is the largest public broadcasting organisation in the Netherlands. To remain competitive in the world of (on-demand) TV broadcasting, NPO decided to set up a digital platform with on-demand content. This platform was to include state-of-the-art registration and login features and the possibility for smart recommendations based on preference management.
One authentication service for all available content
Traditionally, TV broadcasting is a fragmented authentication landscape. To reach for economies of scale, NPO aimed to bring to market one authentication service for all available content, of their own brands as well as the channels of the various other broadcasters.
iWelcome’s Single Sign-On (SSO) registration and login platform as business-enabler
With iWelcome’s Consumer IAM platform, NPO was able to set up its digital platform for on-demand content with smart recommendations. Moreover, iWelcome allowed NPO to bring to market the NPO authentication service (i.e. NPO id) for all available content, of their own brands as well as the channels of the various broadcasters. With these next-level digital services, NPO is well-equipped to thrive in the competitive TV landscape.NPO Website →
The Dutch Chamber of Commerce is a business institution committed to an open business climate and representing businesses across the Netherlands. Working with the Ministry of Economic Affairs, the Chamber of Commerce has created Digitaal Ondernemings Plein (DOP), an online portal that provides entrepreneurs with the relevant information.
Single Sign-On to a variety of government services
To access DOP, business owners sign-in using their eGovernment services account. The accounts use eRecognition (eHerkenning), an authentication system launched in the Netherlands in 2010, to provide Single Sign-On to a variety of government services. The Chamber of Commerce needed an authentication solution to work with eRecognition, and implemented iWelcome, because of its market leading reputation and proven experience with eRecognition. The Chamber of Commerce’s iWelcome solution handles approximately four million authentication requests per annum.KVK website →
innogy is a large German energy company and an important subsidiary of the RWE Group. The company is successful in its key markets Germany, the United Kingdom, the Netherlands and Belgium, as well as several countries in Eastern Europe like the Czech Republic, Slowakia and Poland.
One state-of-the-art consumer identity platform to serve multiple brands and countries
As part of its ongoing quest for a more (cost)effective and efficient service offering, innogy was investigating the integration of several of its customer service platforms into one pan-European, fully up-to-date solution that fits and services different brands. Via a partnership with iWelcome, innogy was able to live up to their ambitions resulting in better services, more scalability, lower IT costs.
A new format for successful partnership
Another key success factor of the implementation project was the partnership model that iWelcome applied. Working in close cooperation with clients and their Business and IT departments was brought to a new level, based on mutual respect for both companies’ experts that worked together as colleagues. The partner model worked so well, that RWE Group has decided to implement it in its entire organisation as a format and recipe for successful cooperation.innogy website → Read Full Case Study →
Bringing Internet-of-Things right into people’s living room
Quby is amongst Europe’s most innovative companies with their Toon platform solutions, with which consumers are in full control of their energy consumption. The Toon device is more than a smart thermostat, allowing people to contribute to a better (and greener) environment while lowering their monthly costs. It even lets you know which appliances are the biggest energy waisters and keeps an eye on your boiler, letting you know when it need fixing.
Boosting efficiency, scalability and security with one identity management platform
Connecting Quby’s Toon devices to consumer identities and electricity suppliers used to be a predominantly manual process with qualified installers performing the job on sight. With the help of iWelcome’s Consumer IAM solution, Quby managed to automate and optimise the customer registration process. Moreover, it allowed them to use only one platform to serve customers for a multitude of customer brands (e.g. Toon in the Netherlands, Boxx in Belgium and Viesgo in Spain), resulting in major efficiency gains and improved security, enabling energy companies like Eneco, Repsol and Engie to offer smart home solutions.
Happy consumers for connected energy companies
Using Quby’s easy registration process and innovative Toon solution leads to the ultimate goal for energy companies: happy consumers! No more time-consuming registration processes and appointments with professional installers. Instead, consumers receive their Toon device and install it themselves, whenever they like. Easy and efficient. And by using the devices (and user apps) consumers are always up-to-date with their energy consumption.Website → Read Full Case Study →
Swisscanto, being part of the Helvetia Group, is a Swiss insurance company with operations all over Europe, insuring 5 Million consumers with 2 brands - Swisscanto and Helvetia. Looking back at 150 years of experience, the Helvetia Group is one of the most recognised insurance companies in Switzerland.
The Helvetia Group was looking for a managed service or a SaaS solution, which offers a rich set of options regarding identity proofing/verification and authentication factors as part of their digital transformation strategy. For convenience, the solution had to support social login federations and eID as well.
One platform for consumers and workforce
iWelcome’s Consumer Identity & Access Management (CIAM) platform is used to offer consumers an online and secure way of interacting with the two brands.
iWelcome’s Workforce Identity & Access Management (WIAM) platform is used to offer their employees an online and secure way to connect with their Back Office environment. The iWelcome platform had to connect with NetIQ and 2 SaaS platforms (SAP Successfactors, IMC e-learning).Swisscanto Website → Read Full Case Study →
A customer-friendly platform with Single Sign-On capabilities
PostNL is the leading mail, parcel and e-commerce corporation in Benelux, with mail and parcel networks also in Germany, Italy and the United Kingdom. The company has developed numerous online customer services over the years, such as its parcel service, Mijnpakket.nl, and its mail services solution Postkantoor.nl.
Until recently, customers had to access each of its online services separately. As Jikkelien van Marle, PostNL’s Business Project Manager puts it, “It was much like entering a supermarket that required checking out in separate areas for meat, bread and vegetables. What we needed was a customer-friendly system with Single Sign-On capabilities.”
Strong Identity Management solution
PostNL required a strong Identity Management solution that could provide its customers with Single Sign-On access to all its online services. PostNL was looking for a future proofed Software-as-a-Service (SaaS) solution that would fit the company’s enterprise wide cloud strategy, as well as one that required minimum customisation and would integrate effortlessly with the organisation’s existing IT infrastructure.
To service millions of customers at reasonable rates
iWelcome’s IDaaS solution met all of the above criteria as well as the company’s security requirements and the appropriate European legislation. In addition, it offers PostNL an attractive pricing model that allows the corporation to service millions of customers at reasonable rates. It could also be implemented quickly and with minimum disruption to customers. Supported by iWelcome’s IDaaS, PostNL now offers consumers a seamless customer experience with proper authentication and access management across it various channels – from phone calls to its call center, to post offices and online services.
100% Cloud strategy
Working in a highly volatile market requires PostNL to be extremely agile – scaling up its operations when volume increases and similarly, scaling down as required. That agility requires the corporation to have a highly flexible business model and IT infrastructure. As such, the corporation has adopted a 100% cloud strategy and it required a fully secured and fully compliant Identity Management platform to provide its employees with secure access to around 100 cloud applications.
Single Sign-On access also for employees
The majority of IAM solutions on the market did not meet PostNL’s demands for its new IAM platform. Its long list of requirements included Single Sign-On access for nearly 80,000 employees, fast implementation and guaranteed security. In addition, the solution needed to provide comprehensive, bespoke functionality, be based on open standards and meet PostNL’s requirements in terms of price and availability. After extensive research, supported by Gartner, PostNL concluded that iWelcome IDaaS was the only European supplier that met all of its criteria as well as European regulations.
iWelcome’s IDaaS solution was implemented in incredible timescales – just under three months. It has provided PostNL with a flexible, scalable and cost-effective solution that seamlessly meets the needs of the postal organisation for more flexible IT facilities, with variable costs and short time-to-compliance. Together with Microsoft, SAP and Salesforce, iWelcome is now one of PostNL’s strategic IT partners.
This project was rewarded by KuppingerCole with a European Identity & Cloud Award for best Cloud Security Project and nominated for the Computable award. In the press it is further emphasised that IDaaS is key in the public cloud strategy of PostNL, for example by Computer Weekly.
OHRA is one of the largest and most innovative insurers of the Netherlands, serving more than 800,000 consumers with a variety of insurance services, including:
Banking and Insurance under one roof
Besides insurance products, Ohra bank provides host savings and investment banking services to its clients.
One smooth customer journey over different services
With iWelcome's CIAM solution, OHRA was able to improve its Consumer Identity Management on several key areas:
OHRA chose iWelcome for best product fit to cope with their main challenges and for its European focus with local support.OHRA Website→
As a major keystone player on the French insurance and retirement market, the combination of Malakoff Médéric Humanis, that was established by the end of 2018, is continuously looking for ways to improve their offering. With its MM20 strategy program, Malakoff Médéric Humanis is pushing hard to realise digital goals like: IT data convergence and a zero-paper system.
iWelcome's CIAM solution will enable Malakoff Médéric Humanis to provide a secure way to access all front ends, including retirements and health reimbursements accounts, as well as to manage their target accounts and partners ecosystem. Their CIAM implementation is the referential source of truth for identity and consents. Therewith Malakoff Médéric Humanis is able to comply with the French RGPD regulatory requirements.
Airbus is an international pioneer in the aerospace industry and leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale.
Airbus has been a long-term partner of ESA and is actively involved in managing the aspects of defence, observation and space within the Copernicus project, the European Programme for the establishment of a European capacity for Earth Observation.
One of the goals of this project is to develop and provide "one-stop-shop" access to all available data and value-added services. With iWelcome as Consumer IAM partner, Airbus is guaranteed for best-in-class solutions guaranteeing smooth and instant access and secure identity management following GDPR-by-design principles.Sobloo Website → Read Full Case Study →
With around 27.000 students and 5.600 employees, Hanze University is one of the largest educational institutions in the Netherlands. Hanze University has 7 large faculties and attracts many visitors and guests who require temporary access to its IT services. The University wanted to implement an IDaaS solution to speed up and automate the authorisation and revocation of guest accounts – a process that was being handled by the University’s IT help desk.
Integration with on-premise Identity Management system
Implementing iWelcome IDaaS has significantly simplified the delegated management of temporary access for guests with a hybrid solution. iWelcome is integrated with the University’s on-premise Identity Management system and allows hosts to register their guests, authorise access to appropriate services and specify the required timeframe before access is revoked.
iWelcome ensures that Hanze University’s guests are granted access to its IT services in a timely manner and that their hosts can manage the process, leaving the IT service desk to focus on more value added work. Cost savings have also been realised as the number of enabled, but dormitory accounts have been reduced, which has in turn reduced licence costs.Hanze University of Applied Sciences Website →
Koninklijke Bibliotheek (KB), the National Library of the Netherlands, brings people and information together. To that end, KB makes the Dutch library collection visible, sustainable and usable. For years now, KB has played a central role in the area of academic and scholarly information provisioning. Today, with the implementation of the Public Library Provisions System Act (Wsob), effective as of January 1st 2015, KB will also play the central role in the field of public libraries. It will now be able to fully live up its title of ‘national library’.
A digital library for over 10 million citizens
Creating a digital library, available for all citizens of the Netherlands is the first strategic priority for KB. Today, 7 million people are already members of public libraries, a figure that is expected to grow to above 10 million users of the digital library in the next few years. The digital library will provide freely accessible and paid access to over 200 applications and databases with library, newspaper, research and scientific content.
iWelcome as generic authentication service to 200+ applications
Being the hub in the library ecosystem, KB’s digital library requires a generic authentication service to provide authorised users, personalised access to the broad range of services of KB and all affiliated public libraries and data providers. KB selected iWelcome’s Identity as-a-service (IDaaS) platform as the basis for this generic authentication service.
iWelcome is the ideal partner for KB, who was looking for an IAM solution that met complex business requirements, as well as regulatory data-residency requirements and to serve millions of customers in a private cloud.KB Website →
ThiemeMeulenhoff is in the transition process from being an educational publisher to becoming a designer of learning processes. The former publisher of traditional paper textbooks is increasingly developing more personalised and effective education methods. This involves the creation of a digital ThiemeMeulenhoff learning infrastructure for millions of students, teachers and parents. iWelcome provides access to this new digital education infrastructure.
In a world where every publisher of learning materials has its own digital platform, ThiemeMeulenhoff develops a comprehensive infrastructure that suits every conceivable digital offering – including even those of competitors. The development is part of the gradual transformation of ThiemeMeulenhoff to becoming a true 'learning design company’.
Identity platform as future business enabler
iWelcome’s IAM solution is not only the answer to ThiemeMeulenhoff current needs, it also helps pave the way to the future. The well-functioning infrastructure enables ThiemeMeulenhoff to develop new products and services. Business developers at ThiemeMeulenhoff have opportunities for ‘upselling’, with services that enable parents to supervise their children closely. In addition, the information richness of the infrastructure may further increase, by unlocking the content of, for example, libraries. With iWelcome’s IAM solution, ThiemeMeulenhoff’s education infrastructure will further develop as a true digital education platform of global proportions.
Global modern educational partner
To ThiemeMeulenhoff, the new infrastructure is a great trump card in the process of international expansion. It helps support mainstream institutions, but it will also enable ThiemeMeulenhoff to become the partner of modern commercial education providers all over the world.
Identity is in the heart of digital transformation
iWelcome is the ideal partner for ThiemeMeulenhoff who was looking for an IDaaS solution that will meet complex business requirements and use-cases, as well as regulatory data-residency requirements and to serve millions of customers in a private cloud.ThiemeMeulenhoff Website → Read Full Case Study → Video →
With 190 stores and an annual turnover of over two billion euros, Detailresult Group is one of the largest retailers in The Netherlands. Its stores include DekaMarkt and Dirk supermarkets, as well as Deka Garden centres.
The company employs more than 19,000 people across it stores and central services, which include logistics, bakery, butchers, administration, HR and ICT.
Detailresult wanted to improve its services to its employees by employee self service mainly through Cloud based e-HRM systems. Users and managers were reliant on the Employee Service Desk for HR services. iWelcome was chosen as a reliable, flexible and cost effective IAM platform for enabling employee self-service, predominantly through Detailresult’s cloud based e-HRM services.
Seamless 24/7 access
The initial implementation was rolled out to the organisation’s store-based employees, who now have seamless 24/7 access to the e-HRM systems. As a result of them no longer depending on the Employee Service Desk, Detailresult has saved considerable expense, time and paperwork. The platform will be extended with additional IT-services and strong authentication.Detailresult Website → Read Full Case Study →
Ford Insure provides car insurance specifically designed with Ford drivers in mind. With special conditions, like quality repairs at a Ford Accident Repair Centre with genuine Ford parts or a courtesy Ford car during reparations, Ford Insure makes sure you can continue your daily routine with as little disturbance as possible and your car stays in the best shape possible.
In order to deliver their insurance to Ford drivers, Ford Insure has teamed up with Admiral Group plc. Admiral offers multiple insurance brands for a wide variety of customers. All these brands are managed in one identity platform for consumers and B2B users, with the option to differentiate customer journeys and branding per insurance label.Ford Insure Website →
The Credem banking group (Credito Emiliano Banking Group) is a multi-regional financial services group based in Reggio Emilia, in the north of Italy. It’s among the top 10 largest listed banking groups in the country, offering a full range of commercial, institutional and retail banking services.
Credem is always looking to improve their services. For their mortgage and personal loans offering, they developed a new brand, Avvera. The philosophy of this brand is to offer simple, flexible, carefree and affordable personal loans, summarised in their pay-off: “It all starts with a smile.”
Launching this brand, Credem has to fully rely on their very strong B2B intermediary network to boost sales. The online access to the service needs to be as simple and flexible as the product itself.
In search of a strong, flexible and simple digital infrastructure, Credem turned to Net Studio S.p.A., an Italian company specialised in design and implementation for Logical Security Systems. Net Studio realised that traditional IAM solutions would not be sufficient in a model where advanced delegation management and privacy & consent capabilities were important requirements. They needed an innovative CIAM solution suitable for B2B processes. The search led to iWelcome, resulting in an intensive partnership between Net Studio and iWelcome.Avvera Website →
The Tax and Customs Administration is the tax collection and customs service of the Dutch government. It is part of the Ministry of Finance and is responsible for levying and collecting taxes in the Netherlands. The Tax Authorities and the Customs Administration both interact with entrepreneurs and organisations in the Netherlands.
Single Sign-On to a variety of government services
The government demands that data and information from citizens and entrepreneurs becomes increasingly secure. The eRecognition (eHerkenning) scheme supports this. eHerkenning is a ‘digital key’ that allows more and more entrepreneurs to safely log in to the government in a single way to arrange their affairs.
The Dutch Tax and Customs Authorities was looking for an authentication solution that needed to connect with eRecognition. They implemented iWelcome, because of its market leading reputation and proven experience with eRecognition. The iWelcome eHerkenning solution handles approximately 1 million authentication requests per annum for 9 different services. Because of the growing use of the online services that the Tax and Customs Administration is offering, the amount of authentications is expected to grow rapidly in the next years.Belastingdienst Website →