Consumer IAM

iWelcome’s identity validation allows companies to make sure a digital identity can be associated with a real person. Validated Identities enable high value and high-risk transactions on data to take place over the web. It is key for full digital transformation. iWelcomes can integrate with providers of identity validation (e.g. WebID) and digital alternatives (e.g. IDIN in NL or GOV.UK in UK).

Identity Proofing is about assessing the probability an identity claim is legitimate, as there is no such thing as absolute certainty.

Client Benefits

• Increase trustworthiness of an identity;
• Decreased risk on fraud;
• Multiple identification means available;
• Support for STORK levels of assurance.

iWelcome offers multi-level user management functionality that can be used to add users and groups and to assign users to groups. Delegation of user management is supported on several levels, where at every level a user manager can be assigned the role of delegated admin.

Among others, the following scenarios are supported:

• User registration by delegated admin via a simple web-portal for (temporary) accounts;
• Administration (e.g. disable, delete, etc.) by delegated admin of temporary accounts;
• Delegated users/Guests can set and activate their own password via the self-service portal;
• Delegated users/Guests can reset or change their password via the self-service portal in case the password has been lost.

Client benefits

• Delegated users can (re)set/activate/change passwords;
• Available via customer-branded UI or RESTful API.

To facilitate its clients’ customer care management, iWelcome offers a Service Desk application that is tailor-made for customer care and service desk operating teams. It provides these teams with all of the functionality needed to effectively help (end-)users with any access-related issues that may arise. The application is highly scalable as it is designed for serving large enterprises serving millions of users.

Client benefits:

• Ability to quickly search users.
• Full view of all identity-related information.
• User timeline showing all relevant identity-related events.
• Password reset initiation.
• Overview of service disruptions to troubleshoot issues.
• Can easily be integrated into other customer care system(s).

To personalise the interaction with consumers you need information about the consumer. iWelcome provides the tools to progressively grow the user profile and store user preferences. Consumers typically share this information, not just during the on-boarding, but during the customer journey when the relationship grows. Websites and apps capture this (consented) information and add these to the iWelcome Identity store, the Single-Source-of-Truth for customer identity data, and key component in your IT infrastructure,

Know Your Customer (KYC) is the process of identifying and verifying the identity of its consumers and business partners. This functionality is to ensure that company resources are not misused for criminal activities as money laundering.

iWelcome’s progressive profiling helps organisations build profile information over time as the consumer’s trust increases. This unified profile of the consumer is important for any marketing or segmentation toward consumers, creating value. 

Identity Data is the heart of a CIAM program!

Client benefits

• Increased trustworthiness of an identity.
• Decreased risk of fraud.
• Multiple identification means available.

Customer identity information is more than interesting for every company’s marketing and sales organisation as it provides clear insights into your user population.

Via iWelcome, companies can easily extract complete and correct user intelligence. The following (and more) types of intelligence can be extracted:

• Number of accounts, per attribute and / or preference.
• Number of authentications, per geo / device/ browser / time.
• Accounts with latest login and number of dormitory accounts.
• Number of new account per period / category / geo.
• Failed authentication attempts.

Client benefits

• Integrated with main CRM and MA providers.
• Logs are stored in secure locations.
• Possibility to run reports at all times.
• Multiple formats available for extracting.
• ELK (ElasticSearch, Logstash, Kibana) stack is supported.