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Customer acquisition and on-boarding

Bringing offline customers online and converting website visitors to customers requires a frictionless process.

This vital step in the digital experience of a customer is supported by iWelcome's state-of-the-art capabilities like social registration, account matching, identity verification and progressive profiling. All of this is offered via out-of-the-box templates or can be build and customised by your developers using our API's.

Customer acquisition and on-boarding with CIAM
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Identity, Privacy & Consent

iWelcome with its European roots, knows how to deal with privacy obsessed customers and provides the functionality required for trusted customer relationships and compliancy reporting.

Fine grained attribute consent, clear processing purposes, document consent and the right of access are all at the finger tips of customers, ready for reporting for the Privacy Officer, and can be integrated in your landscape with the Consent API.

Mandating families, friends and things

Customers don't live alone. They are widely connected, live in families, take care of eachother, are using and sharing things (IoT) and online services.

The iWelcome identity platform provides functionality to delegate, reflect and manage the relationships and mandates between identities and things. Identity information can be fed into your data lake as a basis for targeted marketing.

Mandating families, friends and things
Easy social, high secure access and KYC

Easy social, high secure access and KYC

During the customer journey, identities are validated progressively and access to your online services is provided as frictionless as possible.

iWelcome provides advanced authentication methods (passwordless, magic link, QR-code, 2FA) and integrates with trusted sources to verify an identity (bank-/government-id). The Level of Assurance is stored in the identity profile and used for Know Your Customer (KYC).

Enhanced customer experience with passwordless authentication

One of the most used ways of logging in is the ‘Forgot password’ button. Considering the increasing complexity of passwords and the average consumer having up to 90 different online accounts, this doesn’t come as a surprise. Passwordless authentication is the solution to authenticate users by other means than a username/password combination. It tackles two problems at once: passwords are hard to remember and easy to hack.

iWelcome offers the option to log in with an email address on request or by invitation. With a magic link that is sent to the email account, users can securely log in, taking away friction for the user, resulting in an optimised customer journey.

Enhanced customer experience with passwordless authentication

iWelcome's Consumer IAM Key Features

Consumer IAM & GDPR compliance

An important feature of a modern Consumer Identity & Access Management solution is a strong focus on data security, fuelled by regulations such as GDPR.

With iWelcomes CIAM platform, organisations can build trusted relationships with their customers while complying to privacy regulations. Consumers can view, edit and delete their personal data, give and withdraw consent and easily download an extract of their data.

To provide you with an overview of how an Identity Platform can support your organisation, we have identified eight important GDPR topics that organisations should address with CIAM to be GDPR compliant.


Blogs on Consumer IAM

CIAM Buyer Toolset

With the right Consumer Identity & Access Management (CIAM) solution in place, organisations can build strong and trusted relationships with consumers while complying to strict privacy regulations as GDPR. But where to start?

Our comprehensive CIAM Buyer Toolset supports you through all phases of the decision process, allowing you to:


  • Learn all about CIAM and its most important features;
  • Read first-hand experiences of Swiss insurer Helvetia, Dutch postal service Post NL, aerospace giant Airbus and smart thermostat supplier Quby with CIAM as business-enabler;
  • Ask the Perfect RfP Questions for a CIAM product;
  • See what leading analysts have to say about iWelcome.

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