Europe’s Identity Platform

Leading analyst firms as Gartner and KuppingerCole recognise iWelcome as Product & Innovation Leader in Consumer IAM. 

Omnichannel and digital transformation are key words in today’s businesses. Identity Management is a pre-requisite for these consumer facing services, however the traditional IAM approach does not work for that. iWelcome’s Consumer Identity & Access Management (CIAM) Platform provides all the capabilities to build valuable relationships and safely interact with consumers across all their devices and during all the phases of a their life cycle in your user database.

Identity relationship management is the pivotal element for remaining an industry leader

iWelcome improves registration and conversion rates, enhances personalised user experience, protects their privacy and connects them to your organisation and the identity ecosystems you establish.  This directly fuels top line growth as strong online relations are the decisive element in future proof or even disruptive business models, or they deliver you the critical element in shielding yourself against uberisation in your industry.

Proof is delivered on a daily basis for millions of consumers in a multitude of industries like insurance, utilities, media, publishing, consumer goods, retail and logistics.

The GDPR legislation demands a detailed approach to consent. Not only should in certain situations data subjects (the consumers) be asked for consent; as a data controller you have to be able to demonstrate that a consumer has consented to processing of his or her personal data, and for which purpose. Additionally, the consumer should be able to withdraw consent at any time, just as easy as it was given.

Consent Lifecycle Management: a new data model

To manage this, iWelcome offers the world's best Consent Lifecycle Management solution. In order to build consent management at the heart of digital business driven CIAM, we have seriously changed Identity and Access Management as the industry knew it: we introduced the industry’s leading consent management-data model, designed to flexibly add attributes and to store preference, interest and profile information. We add metadata to all attributes collected in our platform, to easily register user consents, internal and external validation.

Consent Lifecycle Management: flexible integration

The iWelcome interfaces, consumer facing and for designated staff (like Data Protection Officers) use this metadata to ensure transparency and to enable real time compliance reporting on consent status. As iWelcome is entirely API based, we blend seamlessly with your BI, Marketing and reporting tooling.

Consent Lifecycle Management: consumers in control

This is why we can support the entire Consent Lifecycle, giving consumers a single view and control over their consents and exercise their associated consumer rights, which are the right to view, export and edit all their personal data stored at any time. On top of that, users can request to freeze their accounts and delete their personal data, as long as legislation allows this.

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iWelcome offers IAM with the cost advantage of a SaaS model. You pay for what you use, with only a set-up fee to start the service! By paying as you go and paying as you grow, the costs are always in line with the evolving business case of your company: both on corporate as well as department level.

As minimal project and no license costs are required, iWelcome turns capital expenditure into operational expenditure.  We enhance insight and predictability of your IT costs by providing usage based pricing and invoicing.

Why not benefit from a TCO that is easily 50% below that of traditional IAM implementations?

You significantly reduce operational costs and risk as iWelcome is taking that burden entirely away from you. We develop, maintain, manage and grow our platform for all our customers and make you profit from these economies of scale!

iWelcome services many large organisations and is on top of industry developments. Both technical and functional innovation is included,…  as we go. 

Welcome follows an API-first strategy which results in world-class RESTful APIs to connect (end-)users to its platform and the applications of its customers. By easily making these RESTful APIs  available to customers, they can present end-user data in their own user interfaces. All iWelcome's API documentation are made available via our developers portal.

iWelcome's API-first strategy provides clients with a maximum amount of flexibility to integrate iWelcome’s functionality in their own IT infrastructure, allowing for easy integration and rapid time to market.

On top of its APIs, iWelcome offers white-label portal functionality for customers preferring to use iWelcome's portal over their own user interface(s).

iWelcome comes ‘as-a-Service’ with a very unique Single Tenant or Private Cloud Approach. For each customer, we make the service available in a dedicated instance of our Platform. Furthermore we provide dedicated test- and acceptance environments that are not just sandboxes but precise reflections of your production system. Our customers enjoy the same benefits as with any other SaaS service. The service is fully managed, guarantees a high availability of 99,99% and comes at a TCO that is less than 50% of an on-premise IAM solution.

We have build a Private Cloud,… so you can benefit from the best of both ends!

However, compared to the standard multi-tenant approach taken by all other IDaaS vendors, our private cloud provides far greater flexibility – in particular to meet your specific privacy and security concerns . This also assures a seamless requirements fit for integration with your existing ICT landscape and offers us the ability to resonate our service windows with your operations organisation. This way we can ensure the uninterrupted availability of your ICT operations, which we can even tune differently for your employee and consumer user domains. And with Private Cloud we mean Private! We have taken this all the way from the application layers, down into the network connections between our 13 European, 3 US and 2 Asian datacenter zones.

iWelcome is the only top-class IAM Provider headquartered in Europe and designed and built by European people with European values.  

iWelcome is exclusively subjected to European Laws for data protection and privacy and in no way prone to influence from any non – European Government.

We do not comply with any self-declared Safe Harbor agreement, because,… we are simply the only one in the industry that does not have to!

Our systems reside in European datacenters and iWelcome can guarantee that all data is stored only in our datacenters in the Netherlands, Germany, United Kingdom or Switzerland.

And with our local European presence, we can always be at your doorstep in hours!

Onboarding at iWelcome is easy! We have a simple 3 step approach that will bring iWelcome, configured, customised & connected to live with your priority applications and identity stores in a matter of weeks. Or days if you can follow our pace! Although we offer a plug and play, we as experts in the Industry know that IAM never comes without complexity. So we are here to assist your team with implementation and architecture expertise. We ensure that your staff can focus on the essence of the project, while our seasoned onboarding teams expeditiously take away the nitty-gritty, by using our best-practice methods, checklists and procedures.

We take pride in eliminating project risk, speeding up delivery time and ensuring a fastest time to service.

And onboarding at iWelcome is not only a technical exercise. Simultaneously we arrange for all business-as-usual items to be addressed, agreed and aligned with our SLA and our joint Operational Level Agreement. Our security officer will ensure that the security aspects are discussed with your security and governance officers.

Identity & Access Management is the most mission critical component in an organisation's IT landscape! It connects and protects customers, employees, business partners with the right services and information the organisation offers.

Simply selecting an IAM vendor is simply not enough to integrate IDaaS strategically in your enterprise context and to stay aligned as partners in this 24×7 game.

We belief in a personal approach and understand that we need to put our skin in your game as well!

IDaaS can never be just a creditcard relationship!

We are in this together, and literally, we are not far away! Our presence in Europe eases the communication. It allows our technical and service staff to be face-to-face and work side-by-side with you in the same time zone, during set-up, while you grow the reach and depth of your IDaaS solution and during our ongoing service engagement.

Our service protects and connects users and systems, 24x7, all year round. Clearly we have engineered iWelcome to be available anytime! And with that we mean availability in every aspect, from network thru application and ancillary ICT.

iWelcome resides in the datacenters of Interoute, with primary nodes in Amsterdam, Frankfurt, London and Geneva. However iWelcome can as easy and especially if latency requires or local ruling demands be situated in New York, Chicago, Los Angeles, Hong Kong or 6 other datacenters in Europe.

We are private by default, instead of public by default!

Not just due to our private cloud application infrastructure but all the way down from the network to the platform layers. All data within iWelcome remains within the private, dedicated, secure network of Interoute: the lowest latency and highest throughput trans-Atlantic and European network. And private means private, there is no way a calamity at another customer will impact the working of your iWelcome service.

With our network and datacenter footprint, we can facilitate the most demanding high-availability and disaster recovery scenario’s you may require, even if the are beyond the high standards that are already in our service.

iWelcome is unique in its ability to offer all three kinds of Identity & Access Management functionality to different end-users to the right information and services:

• CIAM for consumers
• B2B IAM for business partners
• B2E IAM or employees

This way, it is your ideal one-stop-show solution for managing identity data in the most secure and efficient manner.